Frequently Asked Questions

Discover more about our clean fragrances and sustainable practices.

Are Ellis Brooklyn fragrances vegan and cruelty-free?

Yes, all of our fragrances and body care products are 100% vegan and PETA-certified cruelty-free. We never test on animals or use animal-derived ingredients.

What does 'clean beauty' mean for your brand?

Our products are formulated without parabens, phthalates, and many other potentially harmful chemicals. We prioritize safety and sustainability, adhering to strict clean beauty standards while maintaining high-performance scents.

What is your return policy?

We offer a 30-day return window for products in their original packaging. Please note that sample sets and individual samples are final sale and cannot be returned.

Do you ship internationally?

Currently, we ship to the United States and Canada. Due to international shipping regulations regarding alcohol-based perfumes, we are working on expanding our reach to other countries soon.

How can I try a scent before committing to a full-size bottle?

We highly recommend our Discovery Sets, which allow you to experience our bestselling fragrances at home. Each set includes a variety of scents to help you find your perfect match.

Is your packaging eco-friendly?

Sustainability is core to our mission. Our glass bottles are recyclable, and our secondary packaging is made from FSC-certified paper sourced from sustainably managed forests.