Returns & Exchanges

We want you to love your Ellis Brooklyn fragrance, but if you are not completely satisfied, we offer returns on most products within 30 days of purchase. Please note that fragrance discovery sets and final sale items are non-returnable to maintain product integrity.

1

Initiate Your Request

Visit our online returns portal and enter your order number and shipping zip code to begin the process.

2

Print Your Label

Select the items you wish to return and download the prepaid UPS shipping label provided by our system.

3

Pack Your Shipment

Securely pack the products in their original packaging to ensure they are protected during transit back to our warehouse.

4

Receive Your Refund

Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing